Lulu•Bailey partners with global merchants including various manufacturers, craftsmen and artisans all over the world in order to provide you the best prices and a unique global shopping experience.
This means that your order is shipped from global areas such as United States, France, Italy, Thailand, Indonesia, Tibet, China, India, Brazil, etc. Unfortunately our global suppliers do not provide tracking numbers, but we do offer a 100% satisfaction guarantee.
Because we ship directly from our partners in these countries, your item may take 2-5 weeks to arrive. This is the best way to minimize costs and pass all the savings to you (no huge inventory costs, middleman, etc.). Please do not panic if it does not show up immediately, it’s on its way 🙂
- How much is shipping?
- This depends on the product ordered, the total weight, and where we’re shipping to. We do offer free shipping for select products.
- How long does it take for an order to arrive?
- This depends on the product ordered. Most items will arrive in about 2-5 weeks. If you’re still not sure, just email us. We’re happy to help.
- Can I have a tracking number?
- Unfortunately our global suppliers do not provide tracking numbers but we do offer a 100% satisfaction guarantee if you are having a problem with your order.
- I ordered 2+ items, but only received one… where’s my order?
- We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way 🙂
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
- Are the “FREE” items really free?
- YES! For our FREE promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00 🙂
- What is your refund policy?
- We offer a 100% Satisfaction Guarantee – which means we will refund your money if you are for any reason not satisfied with your order within 30 days after you receive your product. We want to provide a totally risk-free shopping experience and trust our customers to not take advantage of us on this offer. Please see our refund page for more detail.
- I entered my address wrong! Can you please change it or replace my order?
- Yes! If you contact us within 48 hours we can change your order once you provide us the correct address. Otherwise we do not accept responsibility for wrong addresses. Please enter your address carefully at checkout.
- How do I contact you?
- If you have any questions that are not on this FAQ page, please email us at email@example.com where we will promptly get back to you, or call us toll free at 1.888.505.1030.